Report a repair
How to report a repair:
It’s important that you report repairs to us as soon as you see an issue. There are lots of ways to report a repair to us, so you can choose which way suits you best:
- Online You can report your repair 24 hours a day, 365 days a year through My Cobalt, our online tenant portal. Go to your account or register here
- Phone Call us on 0330 303 2222. Our phone lines are open Monday to Friday from 9am to 5pm and Wednesday from 9am to 3pm. If you call us to report your repair, you will be given the option to use remote virtual assistance. This lets you show us the issues you’re experiencing. Read more about remote virtual assistance here
- In person or via post: Cobalt Housing, 199 Lower House Lane, Liverpool L11 2SF. Our reception is open Monday to Friday from 9am to 5pm.
- Social media You can report your repair through our Facebook or Twitter channels via Direct message
Emergency repairs
You can report an emergency repair 24 hours a day, 365 days a year. Emergency repairs can include:
- complete electrical failure
- gas leak
- an uncontainable leak
- blocked drains
- damage that may make the property unsafe or dangerous.
What to expect when you report a repair
Emergency repair
We will attend to emergency work within 2 hours of you reporting your repair, to make it safe.
Day to Day
This work will be completed within 10 working days of you reporting your repair. You will be given a convenient appointment for all non-urgent repairs.
From time to time a further visit may be required or a part to be ordered to complete your repair. We understand that this can be frustrating.
Please ensure you allow access for works or surveys to be carried out. Failure to do so could be classed as a breach of your tenancy agreement.
All repair operatives carry identification. Please ask to see this before allowing anyone into your home.