We aim to get things right first time, every time. However, we know that doesn’t always happen. Your feedback is important, and tells us where we have gone wrong and what we can do to make things right. We use your feedback to improve our services.

Click here to find out what happens when you make a complaint, including our timescales for providing a resolution and details of the housing ombudsman.

There are lots of ways to provide feedback:

Through MyCobalt: providing feedback is quick and easy through the MyCobalt portal. Sign up or login to MyCobalt here

By phone: call 0330 303 2222. Our phonelines are open Monday to Friday from 9am to 5pm

Via Live Chat: Live Chat is available Monday, Tuesday, Thursday and Friday from 9am to 5pm) and Wednesday from 9am to 3pm. Click on the live chat icon in the bottom right-hand corner of this page to get started.

Facebook, Twitter or Instagram: You can provide feedback through our social media channels

In person: visit our reception at 199 Lower House Lane, Liverpool, L11 2SF. We’re open Monday to Friday from 9am to 5pm.

Through our website: complete the form below to provide feedback

If you’re reporting a new repair or would like an update on an existing repair, please contact us using one of the above methods.