Accessibility

Do you need a reasonable adjustment or support accessing our services?

PLEASE NOTE: YOU CAN CHANGE THE DISPLAY SETTINGS ON OUR WEBSITE, INCLUDING COLOURS AND FONT SIZE, BY CLICKING ON THE PERSON ICON ON THE TOP RIGHT OF THIS PAGE.

We want to make sure that you can access all our services and the information we provide easily. We can change the way we do things to make it easier for you.

If you would like help, please get in touch with us.

Call us on 0330 303 2222
Email info@cobalthousing.org.uk
Visit our walk-in reception at 199 Lower House Lane to speak to staff, which is open on Monday 10am-1pm, Wednesday 1-4pm, Friday 10am-1pm

We will discuss the requirements with you and seek to reach agreement on how we can change what we do, or provide, to help you. We call this a ‘reasonable adjustment’.

We are committed to help support you and access our services; the Equality Act 2010 requires us, as your landlord to provide you with reasonable adjustments. There is no prescribed list of reasonable adjustments; the adjustment will depend on the individual’s needs.

Here are some examples of what we can provide

Provision of alternative formats such as large print, coloured paper, or a digital communication such as email
We can ring you to explain a letter or discuss your options face to face
We can come and meet you in your home
We can extend certain timescales (where it is lawful to do so) this will allow you more time to deal with a matter or get help.
We will support you with an application for an adaptation such as ramp / stairlift (this may also require an application process and support from an Occupational therapist)
We can help you bid for homes on the Property Pool Plus system
We can arrange grabrails, doorbells, security chains
We can try to work around your hospital appointments please let us know in advance
We can work with a third-party representative which can be a family friend or support worker

Just ask us! if we can’t provide a reasonable adjustment, we will discuss this with you and try to find an alternative solution. Please call Debbie on 0151 633 8093 if you want to discuss further

Please click here for further information.

Website accessibility

Our aim is to make this site accessible and easy to use for everyone, no matter what browser you choose to use, and whether they use assistive technology or not.

To this end, we have endeavoured to comply with the most widely accepted guidelines for the construction of accessible websites specified by the World Wide Web Consortium (W3C).

Their Website Accessibility Guidelines (WCAG) define three levels of accessibility, each progressively more demanding. The most basic level of accessibility is Priority 1 (level A compliance) followed by Priority 2 and 3 (levels AA and AAA).

This site complies with all Priority 1 and 2 checkpoints and where possible Priority 3. We are aware however, that a number of the checkpoints are subjective and there may be instances where interpretation may vary.

Semantics & Landmark Roles

HTML5 markup is used to structure the site with appropriate elements used to clearly and logically identify content for search engines or screen readers.

Following guidance set by the Web Accessibility Initiative (WAI) and the Accessible Rich Internet Applications Suite (ARIA), landmark roles are provided to make the site more accessible. Roles used to identify specific content or navigation areas for machine readers and assistive devices such as screen readers.

Landmarks have been added to identify the site’s Header (banner), Sidebar (complementary), Footer (contentinfo), Primary Content (main), Navigation (navigation) and Search (search).

Browser support

The site is built in a flexible manner and scales to ensure readability on whatever device or browser it is viewed upon. Browser support is progressive meaning more capable browsers may get improved aesthetics or functionality, yet content is still accessible to even the oldest browsers.

JavaScript

The use of JavaScript will give the user enhanced features of the site. Where it is not available then all pages and process are still accessible.

Downloads

We use Adobe PDFs for additional information and downloads. Adobe PDF Reader is freely available for use on any computer, and a link to the software has been provided where appropriate.