At Cobalt we aim to keep our properties in good condition by acting quickly to reported repairs. We are proud to offer quality housing that tenants can feel proud, secure and comfortable living in.
We have a dedicated Repair Line team who can be contacted on
0151 548 3339.
How to report a repair:
• Click
HERE to report a Repair online
• Freephone: available in our Reception area
• Telephone our Repair Line direct on: 0151 548 3339
• Telephone Cobalt Reception: 0151 633 8000 and choose the option for the Repair Line
• Post: Cobalt Repair Line, 199 Lower House Lane, Liverpool L11 2SF
• Email: repairresponses@cobalthousing.org.uk for non emergencies only
• For non emergency repairs you can also contact us by filling in this
FORM
Cobalt’s office provides freephone facilities in the reception area to connect you to the Repair Line free of charge.
Reporting a repair out of normal working hours
An emergency, out of normal working hours, repair service is available 365 days a year. Please call our Repair Line on
0151 548 3339 and follow the options.
We need to know as much as possible about the repair and contact/access details. We will carry out the repairs as quickly as possible, but have to prioritise each repair as follows:
•
Priority 1 – Emergency Repair
We will respond to emergency work within 24 hours of you reporting your repair.
•
Priority 2 – Urgent
This work will be completed within 3 working days of you reporting your repair. You will be given a convenient appointment for all non-urgent repairs.
•
Priority 3 – Day to Day
This work will be completed within 10 working days of you reporting your repair. You will be given a convenient appointment for all non-urgent repairs.
What is an emergency repair?
Emergency repairs include complete electrical failure, gas escapes, major leaks, blocked drains or damage that may make the property unsafe or dangerous. You can report an emergency repair at any time of the day or night on
0151 548 3339.